Terms & Conditions

These are the terms and conditions for:

https://sarklabs.com
https://lp.sarklabs.com/terms-and-conditions
(Hereinafter referred to as “Sark Labs”).

The following terms and conditions apply to the website, products and services offered by Sark Labs. This includes the mobile and tablet versions as well as any other version of Sark Labs accessible via desktop, mobile, tablet, social media or other devices.

By using the website and purchasing the products/services/trainings/courses, you agree to be bound by these terms and conditions and our privacy policy. In these terms and conditions, the words “website” refer to the website, “we”, “us”, “our” and “Sark Labs” refer to Sark Consultancy Services Pvt. Ltd and “you” and “user” refer to you, the user of Sark Labs.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCESSING, USING OR OBTAINING ANY MATERIALS, INFORMATION OR PRODUCTS.

Eligibility

Use of the website and purchase of products may only be made in accordance with these terms and conditions and all applicable local, national and international laws, rules and regulations.

Access to the website and the products available on the website are available to all ages, although we do not collect personal information from persons under the age of 13 (see privacy policy). It is the responsibility of parents or legal guardians to determine whether any of the content, services and products are appropriate for their children or minors under their guardianship.

By using the website and purchasing the products, you represent and warrant that you have full right, power and authority to enter into these terms and conditions and to fully perform all of your obligations hereunder. You further represent and warrant that you have no legal incapacity or contractual restriction that would prevent you from agreeing to these terms and conditions.

You represent and warrant that your use of the website does not violate any applicable law or regulation. Sark Labs may, in its sole discretion, refuse to offer the website and products to any user and change its eligibility criteria at any time. This provision is void where prohibited by law and the right to access the website is revoked in such jurisdictions.

Account

If you register on Sark Labs, you will be required to choose a password, and you may be asked for additional information regarding your account. You are responsible for maintaining the confidentiality of your password and account information, and are fully responsible for all activities that occur under your password or account. The password and access to the account and related products/services/trainings/courses is non-transferable. You may not share your password or user account with another user or student. Sharing the password and user account with another user or student may result in the termination of the user's or student's account without any refund.

You agree to immediately notify Sark Labs of any unauthorized use of your password or account or any other breach of security, and to ensure that you log out of your account at the end of each session. You may never use another user's account without Sark Labs' prior authorization. Sark Labs will not be liable for any loss or damage arising from your breach of this agreement.

By providing Sark Labs with your email address & phone number, you agree that we may use these contact details to send you notifications about the status of your order, important communications about our services or products, news and special content. We may also use your contact details to send you notifications, such as changes to service features and special offers on our products and services.

If you do not wish to receive these emails, you may opt-out of receiving them by sending us your request through our contact information or by using the “unsubscribe” option in the emails. Opting out may prevent you from receiving emails about updates to your order, news or special offers on our products and services.

Users may cancel their accounts at any time and for any reason by sending us their request through our contact information. Such cancellation will only result in the deletion of the account and the deletion of all personal data granted to Sark Labs.

Sark Labs reserves the right to terminate your account or your access immediately, with or without notice to you, and without liability to you, if Sark Labs believes that you have breached any of these terms, furnished Sark Labs with false or misleading information, or interfered with use of the website or the service by others.

Products – Service / Training / Course / Webinar / Etc.

By placing an order for a product – service/training/course/webinar/etc. through the website, you are offering to purchase it for the price advertised and indicated on the website at the time you purchase the product. Please check the description of the content and features before placing the order. Once the payment process is completed, Sark Labs will send the user the login information and all the necessary information to access the purchased item.

When a user purchases a product, Sark Labs will send an email to the user to confirm the purchase and payment of the course. This confirmation email will contain the access information for the corresponding product.

Access to the product will be available on 1 device per user. In the event that the user wishes to access the course through another device, the user must submit a specific request through our contact information.

Sark Labs may cancel any order and may change or discontinue the availability of the products at any time at its sole discretion. If an order is cancelled, any payment made will be refunded in full. This does not affect your statutory rights.

All new orders are considered separately and each is treated individually.

For coaching & mentoring programs (tenure > 5 days), there will be a pre-onboarding and onboarding process which will be explained separately. The tenure of the program is initiated when any one of these is initiated – Brain Test is taken, Onboarding call is done, 5D Brain matrix tracker is shared, Learning portal access is shared with the user.

Prices

Sark Labs reserves the right to determine product – service/training/course/webinar/etc. pricing. The prices may be subject to change at any time without notice.

Sark Labs will use reasonable efforts to keep pricing information posted on the website up to date. You are encouraged to periodically check the website for updated pricing information for products/services/trainings/courses.

Sark Labs will always attempt to keep the prices on the website accurate. However, from time to time pricing errors may occur, including but not limited to human, mechanical or similar errors. If a pricing error is discovered, the customer will be informed of the error. User will have the option to reconfirm the order at the correct price or cancel the order if not satisfied with the correct price.

Payments

Products – services/trainings/courses/webinars/etc. can be paid through PayPal, Stripe, Razorpay or other payment processors available on the website. They can also be paid through cryptocurrencies if the option is made available. Charges are made immediately after completing the payment process.

Once the transaction is processed, an electronic receipt of the transaction will be sent to the email address provided during the purchase or registration process.

If you find any inconsistency in your billing, you may contact Sark Labs through the contact information or make the claim through the customer service of the corresponding payment platform.

If your card is declined, you will receive an error message and no payment will be charged and no order will be processed. Your bank may show a pending transaction until your card issuing bank withdraws the authorization, usually within 2 to 5 business days.

If your payment is declined, you must provide an alternative payment method or another card where payment can be charged and processed.

Your payment information will be treated and safeguarded with total security and with the exclusive purpose of processing the purchase of the products. Sark Labs reserves the right to contract any payment platform available in the market for this purpose.

Disclaimer

By accessing the website and purchasing the products, the user accepts personal responsibility for the results of using the information available in the course content. The user agrees and represents that Sark Labs does not guarantee any benefit, nor any type of positive or negative result from the use of the information obtained through the courses or the website in general. Resources and content are provided for informational and educational purposes only and your success or failure depends on your own efforts and circumstances.

Guarantees mentioning 365 days support do not imply 24x7 support. In case of partial satisfaction guarantees, a 365 days coaching support will be offered to the student and cannot be exploited to repeatedly attend live calls after 365 days of service. The maximum service delivery will be 365 days for coaching & mentorship program (not shorter programs like 5-day webinars).

Liability Limitation

Sark Labs provides all products and services, including webinars, coaching programs, digital downloads, and consulting services, for educational and informational purposes only and cannot guarantee specific results or outcomes.

Sark Labs shall not be liable for any direct, indirect, incidental, special, or consequential damages that result from the use or inability to use products or services, even if advised of the possibility of such damages, whether arising from negligence, breach of contract, or other legal theories.

All content, advice, and materials provided by Sark Labs are intended for educational purposes only and should not be construed as professional, financial, or legal advice.

Copyright

The content and copyrights of the products are the exclusive property of Sark Labs. Sark Labs owns all text, images, music, videos, worksheets, blog posts, reports, trademarks and other materials contained in the courses and on the website.

No content available in trainings/courses or on the website may be duplicated, distributed or used for unauthorized purposes without the express written consent of Sark Labs. Any unauthorized use may result in claims and lawsuits for infringement.

All materials on Sark Labs are protected by copyrights, trademarks and/or other intellectual property rights and are made available for limited, non-commercial, personal use only. No material may be copied, reproduced, republished, sold, downloaded, posted, transmitted, or distributed without prior express written permission.

Copyright Infringement

Sark Labs will respond to all inquiries, complaints and claims related to alleged infringement under applicable copyright and intellectual property laws. Sark Labs respects the intellectual property of others and expects users to do the same.

If you believe any material on the website infringes your rights, you must submit a request via the contact information with: a statement identifying the infringing material, your contact details, a good faith statement regarding unauthorized use, a statement under penalty of perjury regarding accuracy, and your electronic or physical signature or that of an authorized representative.

Intellectual Property Rights

All content provided by Sark Labs, including digital downloads, webinars, coaching materials, and consulting documents, is protected by copyright laws. By purchasing or accessing any Sark Labs content, you are granted a non-exclusive, non-transferable license to use the content for personal, non-commercial purposes.

Customers purchase a license to use content, not ownership. Reselling, sharing, or distributing Sark Labs content in any form is strictly prohibited and may result in immediate termination of the license and legal action.

Sark Labs retains full ownership of all intellectual property rights related to the content, including all copyrights, trademarks, and proprietary rights, including recordings of all live calls which may be used ethically for business purposes like marketing and testimonials.

Referral Program

Users may register in the referral program and earn commissions for sales made through affiliate links provided by Sark Labs. For each purchase of products – services/trainings/courses/webinars/etc. made through the affiliate link, the affiliate user will receive a percentage as commission.

Commissions will be credited to the user’s account and may be withdrawn through payment processors available on the website. Affiliate links are unique and non-transferable.

Advertising

Through the website, Sark Labs may make available commercial and advertising information of its own or third parties in accordance with good business practices. Sark Labs does not endorse, guarantee or assume responsibility for services or products marketed by third parties.

Users are fully responsible for accessing third-party sites and must verify and know the conditions of the services offered by such third parties.

Prohibited Activities

The content and information available on the website, as well as the infrastructure used to provide such content and information, are owned by or licensed to Sark Labs. For all content other than your own, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or resell any information or services obtained from or through the website.

Prohibited activities include: using robots or scrapers to access content; imposing unreasonable load on infrastructure; deep-linking without permission; framing or mirroring services; reverse engineering any software; and evading or interfering with security-related features.

Third Parties

Through use of the website and services you may encounter links to third party websites or interact with third party sites that may charge fees for certain content or services. You must investigate and determine whether charges will be incurred before proceeding with any transaction.

Any interactions with third party sites and apps are at your own risk and Sark Labs is not responsible or liable for any such third-party sites.

Indemnification

You agree to defend and indemnify Sark Labs and its directors, employees and agents from and against any claims, losses, damages, fines, penalties or other costs, including reasonable legal and accounting fees, brought by third parties as a result of your breach of this agreement, violation of any law or third party rights, or purchase of products – services/trainings/courses/webinars/etc.

Electronic Communications

Sark Labs is not responsible for failed, partial or garbled computer transmissions, any hardware or software malfunctions, failures, connections, availability, acts or omissions of any service provider, internet accessibility or traffic congestion, or unauthorized human acts, including errors or mistakes.

Changes and Termination

Sark Labs may change the website and these terms at any time, in its sole discretion and without notice. You are responsible for remaining knowledgeable about these terms, and continued use constitutes acceptance of changes.

Sark Labs may terminate this agreement at any time by notifying you in writing (including by email) or without warning.

Personal Data

Any personal information you provide or submit in connection with the purchase of products/services/trainings/courses will be used in accordance with the Privacy Policy available on the website.

Integration Clause

This agreement together with the privacy policy and any other legal notices published by Sark Labs constitute the entire agreement between you and Sark Labs and govern your use of the website.

Disputes

Any dispute, claim or controversy arising out of or relating to these terms and conditions or use of the services shall be resolved by binding arbitration between you and Sark Labs, subject to each party’s right to bring an individual action in a court of competent jurisdiction.

The courts of India, specifically the courts of Pune, shall have jurisdiction over any dispute, controversy or claim relating to Sark Labs and its business operations.

Termination / Suspension of Access

Sark Labs reserves the right to suspend or terminate a user’s access to any program, live calls, communities, tools, or services—without refund—if the user violates these Terms, the Refund Policy, or the Code of Conduct; engages in harassment or abusive behavior; misuses program materials or systems; or is involved in fraudulent, unlawful, or unethical acts connected to Sark Labs services.

Termination under this clause does not waive Sark Labs’ right to pursue legal remedies.

Refunds

Webinars: Refunds for webinars are not allowed. If you miss the webinar, you may attend a future webinar date if offered, but no refunds will be provided. If the webinar is cancelled by Sark Labs, you may receive a full refund or transfer to a rescheduled date.

Digital Downloads & Subscription Products: Due to the nature of digital products, all sales of digital downloads are final and non-refundable, except in case of technical issues reported within 7 days.

Coaching Program (tenure more than 1 day): For long duration coaching programs (typically 5 days or longer), refund requests must be submitted within 100 days from purchase. “Results refund” requests cannot be submitted before 70 days of enrollment.

Consulting Services: All sales of consulting services are final and non-refundable and are billed per agreed contract; cancellations or changes must be made at least 48 hours in advance.

Exceptions apply where the user has completed all required steps, demonstrated efforts via a “Proof of Completion” checklist and 1-1 call, and still not achieved results, in which case refunds may be considered with mutual discussion and agreement as per detailed conditions in the policy.

Refund requests that do not meet conditions, lack proof of completion, or are made after downloading content and immediately asking for refund will be denied; support may continue for denied refunds to help users complete action items.

PayPal refund requests will be denied if they do not comply with this policy; any rights and conditions remain as set out in the Refund Policy on the website.

Refund Processing

Once a refund request has been received and approved, please allow 3 to 7 business days for processing. Refunds will be issued via the original payment method.

If refund conditions mention more than 100% refund, Sark will hold the right to refund this in the form of cash or otherwise that holds similar value.

Payment Terms

Accepted Payment Methods: Sark Labs accepts various payment methods, including major credit cards, debit cards, and online gateways such as Razorpay, in the currency specified at purchase.

Recurring Payments: For subscription-based services, payments will be automatically charged at agreed intervals; you will be notified before renewal and may cancel by contacting support.

Failed Payments: In case of failed payments, Sark Labs may suspend access until payment is successfully processed.

Partial Payments: Refunds are not available where only partial payments have been made; Sark Labs may limit access and 1-1 calls in such cases, require completion of pending payments within defined timelines, and may pause or stop services without refund for continued default.

1-1 Calls: Where 1-1 calls are part of deliverables, the number of calls included will be specified; if not specified, only 1 call is included by default. Abuse of 1-1 calls is prohibited, though Sark may conduct extra calls case by case to support results.

Taxes and Additional Charges: Prices may be subject to applicable taxes and additional fees like currency conversion, which are the user’s responsibility.

Invoicing: Invoices will be issued per agreed terms, and payment is due upon receipt unless otherwise specified.

Service Specific Terms

Webinars: Sark Labs offers educational webinars designed to enhance cognitive skills, memory, reading speed, etc. Access to recorded sessions is not provided, but users may be offered to attend again on a future date at Sark Labs’ discretion.

Coaching Sessions: Coaching focuses on improving brain performance and cognitive abilities, with tailored sessions and agreed goals. No exam-specific guidance is provided, though support for professional exams is offered to the best of capabilities.

Pause Policy & Batch Movement: Students may pause their journey for genuine reasons; extensions of tenure are discretionary and pauses cannot be used to delay payments or game the system. Movement to different batches may be allowed to maintain momentum but repeated requests will not be entertained.

Consulting Services: Consulting includes professional advice and strategies related to cognitive enhancement, speed reading, and memory improvement, customized per client, often with an action plan after sessions.

Service Delivery

Sark Labs delivers services via online platforms (such as Zoom, Zoho, Microsoft Teams, or similar) and in-person sessions if agreed, depending on service nature and client preferences.

Clients are responsible for necessary technology and internet connectivity. In case of technical issues, Sark Labs will work with the client to reschedule at no additional cost, and in-person sessions will be at a mutually agreed location with any travel/accommodation expenses discussed in advance.

Coaching Reactivation & Discontinuation Policy

Enrollment is confirmed only after full or agreed installment payment, and access remains active only while payments are up to date. Default in payment may lead to suspension or permanent discontinuation, with partial payments treated as non-refundable.

Participants wishing to rejoin after default must enroll again as new participants under current fees and terms; Sark Labs does not guarantee reinstatement to the same batch, mentor, or structure.

Sark Labs ensures fair business practices and transparency and clarifies that suspension or denial of reactivation due to non-payment does not constitute deficiency of service under the Consumer Protection Act (2019). In exceptional cases, goodwill discounts may be offered at management discretion.

Code of Conduct

By enrolling, participants agree to maintain respectful, professional communication with Sark Labs staff, trainers, contractors, and other learners. Abusive, defamatory, harassing, hateful, or threatening behavior is prohibited.

Disruptions, unauthorized sharing, confidentiality breaches, unauthorized recording or copying, and sharing services with non-purchasers are strictly prohibited. Violations may result in warnings, restricted communication, suspension, or permanent termination without refund.

Communication Channels: Sark Labs may designate appropriate support channels and may restrict communication to email or disable communication in cases of misconduct. Cross-communication must remain professional and solicitation is not allowed.

Final Provisions

These terms and conditions are governed by the laws of India. Use of the website and purchase of products and services is not authorized in any jurisdiction that does not give effect to all provisions of these terms.

If any part of these terms is found invalid, illegal or unenforceable, the remaining provisions remain in full force. Failure or delay in enforcing any provision does not waive the right to enforce it later. Any rights not expressly granted herein are reserved.

Contact Information

Sark Labs
Email: contactus@sarklabs.com